Returns & Exchanges
At Krafteria, we want you to love every handcrafted piece in your home, which is why we offer a 30-day return policy on all eligible decor and furniture. If your purchase doesn't perfectly fit your space, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original protective packaging to ensure they are not damaged during transit.
Ship It Back
Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing